At Avimaya Fashions, we take great care to ensure that every product is thoroughly inspected before dispatch. As our products are apparel items, we maintain a strict return and refund policy.
No Return or Exchange Policy
All purchases made through Avimaya Fashions are not eligible for return, exchange, or refund unless the product received is:
- Defective
- Damaged during transit
- Incorrect item delivered
We do not accept returns or exchanges for reasons including, but not limited to:
- Change of mind
- Size or fit issues
- Color preference
- Personal dislike of the product
- Incorrect ordering by the customer
Customers are advised to review the product description, size chart, and images carefully before placing an order.
Reporting a Defective, Damaged, or Incorrect Product
If you receive a defective, damaged, or incorrect product, you must notify us within 48 hours of delivery by emailing wecare@avimayafashions.com.
Your claim must include:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- A complete and uninterrupted unboxing video recorded from the moment the sealed package is opened
Mandatory Unboxing Video Requirement
To process any claim relating to a defective, damaged, missing, or incorrect item, a clear and continuous unboxing video is mandatory.
The video must:
- Begin before opening the sealed package
- Clearly show the shipping label and package condition
- Capture the complete unboxing process without cuts, edits, pauses, or interruptions
- Clearly display the issue being reported
- Claims submitted without a valid unboxing video may be rejected at the sole discretion of Avimaya Fashions.
Inspection and Approval
Once the claim is received, our team will review the evidence provided. If the claim is verified and approved, Avimaya Fashions may, at its discretion:
Replace the product, or
Issue a refund to the original payment method
Refund Processing
Where a refund is approved:
Refunds will be processed within 7–10 business days after approval.
The credited amount may take additional time to reflect depending on your bank or payment provider.
Cancellation Policy
Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.
Contact Us
For any return, refund, or order-related queries, please contact:
Email: wecare@avimayafashions.com
Avimaya Fashions
A Brand of Dual Leaf Ventures
By placing an order with Avimaya Fashions, you acknowledge and agree to this Return & Refund Policy.